Testimonials
I write to inform your customer base that your Ken Muggli provided truly commendable, expert and courteous advice with regard to my recent purchase of a replacement movement for my Sligh grandfather clock (c. 1987). Ken took an immediate and sincere interest in me as a prospective customer. He displayed a friendly and good-natured patience and answered all of my questions. In brief summation, Ken was fully supportive. It is a very good feeling to have received such first-class attention and courteous, expert service from a professional like Ken. His sincere and caring attitude reflects well on his company. I am unhesitant with my praise and recommend Dakota Clock Works to everyone.
~ Steve Corriss, New York, NY
Thank you for your timely responses to my questions. I'm truely grateful for having met someone like you who really cares about his profession and customer service.
~ Tony Damato, Mansfield, MA
Your prompt e-mail answering my questions and concerns was greatly appreciated. Your response gave me the confidence that I would receive the latest upgraded movement that could be made to fit my clock. It is obvious from your e-mail message that you love your work. Good luck in the future!
~ James Jones, Newport News, VA
Just a note from a satisfied customer. I was pleased with the ease of online ordering and the prompt delivery time. I ordered a replacement movement for an Emporor grandmother clock that I made from a kit for my wife in 1979. It's very rewarding to have my clock running smoothly and chiming again. We're now looking forward to another 30 years with our clock.
~ Russell Whigham, Montgomery, AL
I would like to take this opportunity to thank you for your professionalism and guidance with regard to the replacement of my grandfather clock movement. The clock is running as it did when we purchased it 30 years ago! Your clear and concise explanations, both written and verbal, gave me the direction and confidence to perform the job. It gives me great pleasure catching someone doing something right…and that would be you. Thank you!
~ Dave Whitgob, Concord, CA
Excerpt from A Nice Clock Story
So you’re saying, "Nice clock story, but what does this have to do with business and performance?" Here’s what I see:
- Delivering a service or manufacturing a good product takes pride. Ken is a guy who takes responsibility and ownership for what he sells. Right from the beginning his "can do" attitude caught my attention.
- Ken could have easily sold me a new movement, but his knowledge saved me from destroying a valuable antique and heirloom.
- Ken knew the importance of communication. Throughout the process he kept me in the loop.
- Ken is a man of commitment. He promised delivery in four weeks, and he did better than his promise.
If you ever require the services of an accomplished horologist who is a good businessman, visit with my friend, Ken.
~ Doug Contreras, North Caldwell, NJ
Thank you for sending me the pendulum for my Ansolia clock! I received it and it was a perfect match!
~ Douglas J. Lapidus, Addison, TX
306 Main Street
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